Refund Policy

Table of Contents

Introduction
1) Scope of This Policy
2) Definitions
3) General Refund Principle
4) Limited Refund Eligibility
5) When a Service Is Considered Used
6) Non-Refundable Situations
7) Fraud, Abuse, and Platform Integrity
8) Refund Processing
9) How to Request a Refund
10) Chargebacks and Payment Disputes
11) Mandatory Consumer Rights
12) Policy Updates
13) Governing Law and Jurisdiction
14) Contact and Support

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Introduction

UMW Recordings Inc. is committed to maintaining a secure, professionally managed, and commercially reliable service environment across its music distribution, rights management, publishing administration, royalty operations, platform access, verification procedures, white label services, and related digital solutions.

Because many of these services involve immediate access to digital infrastructure, compliance workflows, internal operational resources, content handling, onboarding processes, account activation, and third-party delivery systems, refunds are limited and are available only in the narrow circumstances expressly set out in this Refund Policy.

By purchasing, subscribing to, activating, accessing, or using any service provided by UMW Recordings Inc., you acknowledge and agree to this Refund Policy in full.

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1) Scope of This Policy

This Refund Policy applies to all services made available by UMW Recordings Inc., including, without limitation, platform subscriptions, music distribution services, release delivery services, catalog management services, publishing administration services, royalty-related services, onboarding services, white label services, verification and compliance services, analytics and reporting tools, premium features, AI-powered tools, and any other digital, operational, or commercially offered service provided by UMW.

Where a separate written agreement signed by both parties expressly establishes different refund terms for a specific enterprise, negotiated, custom, or white label engagement, that agreement will prevail only with respect to the specific service expressly identified therein.

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2) Definitions

For purposes of this Policy:

“User” means any individual or legal entity purchasing, accessing, activating, or using the Services.

“Services” means all products, subscriptions, tools, features, workflows, support functions, account-based resources, and commercial services offered by UMW.

“Monthly Plan” means a subscription plan billed on a recurring monthly basis.

“Initial Billing Cycle” means the first paid monthly subscription period following the original purchase of a Monthly Plan.

“Service Activation” means the point at which service delivery begins, including, where applicable, confirmation of payment, acceptance of governing terms, submission of required materials, verification steps, onboarding, or activation of the relevant account or service by UMW.

“Non-Use” means that the customer has not accessed, activated, initiated, requested, or used any paid, operational, technical, administrative, onboarding, support, or account-based feature of the relevant service.

“Chargeback” means any payment dispute, payment reversal, unauthorized transaction claim, processor-initiated complaint, or similar challenge submitted through a bank, card network, Stripe, PayPal, or any comparable payment service provider.

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3) General Refund Principle

As a general rule, all purchases made through UMW are final and non-refundable.

Refunds may be considered only in limited and exceptional circumstances, and only where all eligibility conditions expressly stated in this Policy are fully satisfied.

Because many UMW services involve immediate access to digital infrastructure, support resources, compliance workflows, internal review procedures, content handling, technical setup, or third-party delivery environments, a purchase will ordinarily become non-refundable once any part of the relevant service has been activated, accessed, initiated, requested, or used in any form.

Renewal charges are non-refundable once a new monthly billing cycle has commenced, except where mandatory law expressly requires otherwise.

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4) Limited Refund Eligibility

A refund request may be considered only if all of the following conditions are met in full:

• the purchase corresponds to the first monthly billing cycle of a Monthly Plan;
• the refund request is submitted within seventy-two (72) hours of the original purchase date;
• no part of the purchased service has been accessed, activated, initiated, requested, or used;
• no release-related, distribution-related, onboarding-related, support-related, verification-related, compliance-related, or operational activity has taken place;
• no content of any kind has been uploaded, imported, entered, submitted, reviewed, processed, scheduled, delivered, distributed, redelivered, or published through the platform;
• no premium feature, analytics feature, royalty-related function, payout setup process, onboarding step, compliance feature, tax-related process, or support-related function has been requested or activated; and
• the purchase was not made under a promotional, discounted, voucher-based, affiliate, reseller, gifted, transferred, or otherwise non-standard commercial arrangement, unless expressly confirmed otherwise in writing by UMW.

Failure to satisfy any one of the above conditions is sufficient grounds, in UMW’s sole but reasonable discretion, to deny the refund request.

For purposes of assessing eligibility, UMW may review access logs, activation records, upload history, support records, usage records, billing records, verification records, and other operational or technical data reasonably related to the relevant account or transaction.

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5) When a Service Is Considered Used

For the avoidance of doubt, a service is considered used once any operational, technical, administrative, compliance-related, support-related, onboarding-related, or distribution-related action connected to that service has occurred.

A service will generally be considered used if the customer has, in whole or in part:

• created, initiated, or saved a release;
• uploaded or submitted audio files, video files, artwork, lyrics, metadata, credits, ownership information, publishing information, or related materials;
• entered, edited, imported, saved, or managed release data;
• requested moderation, review, approval, verification, support, or compliance analysis;
• requested delivery, scheduled delivery, or initiated delivery to any DSP, platform, store, social platform, or third-party destination;
• used editing, correction, replacement, redelivery, takedown, or related workflows;
• activated any paid feature, premium function, or account-based service;
• used analytics, royalty, reporting, administrative, tax, payment, or account-management tools; or
• initiated onboarding, white label setup, or configuration-related processes.

A service may be considered used even if final public release, DSP availability, or external publication has not yet occurred, provided that internal review, setup, moderation, verification, compliance handling, or operational preparation has already begun.

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6) Non-Refundable Situations

Without limiting any other provision of this Policy, refunds will not be granted under any of the following circumstances:

a. the customer has accessed, activated, initiated, requested, or used any part of the Services;
b. any release-related, catalog-related, distribution-related, support-related, onboarding-related, verification-related, compliance-related, or account-related activity has taken place;
c. the account, content, or transaction has been flagged, restricted, suspended, rejected, terminated, reviewed, or investigated for copyright, fraud, abuse, compliance, risk, payment, or policy-related reasons;
d. multiple claims, complaints, notices, reports, or alerts have been received from DSPs, rights holders, users, payment processors, or third parties in connection with the account, releases, catalog, content, traffic, or conduct;
e. repeated fraudulent, deceptive, suspicious, abusive, or high-risk conduct has been associated with the account, payment instrument, device, IP address, network, catalog, or platform usage;
f. the customer has violated the Terms & Conditions, Anti-Fraud Policy, Acceptable Use Policy, Copyright Policy, verification requirements, content standards, or any other applicable policy or contractual obligation;
g. the customer failed, refused, delayed, bypassed, obstructed, or did not complete any identity verification, KYC, KYB, rights verification, ownership verification, artist verification, payment verification, or authenticity-related compliance process requested by UMW;
h. artificial streaming, fake plays, fake followers, fake engagement, click farms, bot traffic, loop streaming, payout abuse, misleading traffic, or stream manipulation is suspected or confirmed;
i. the refund request is submitted outside the seventy-two (72) hour eligibility period;
j. the purchase was made under a promotional campaign, discounted offer, custom deal, affiliate arrangement, voucher, partner incentive, reseller structure, or other non-standard pricing condition; or
k. the transaction is associated with a chargeback, payment dispute, processor review, fraud hold, reserve action, financial reversal, or similar risk-control measure.

For clarity, refunds will not be granted merely because the customer later changes business plans, changes release strategy, decides not to continue, experiences budget limitations, or fails to use the service after activation.

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7) Fraud, Abuse, and Platform Integrity

UMW may deny any refund request that appears fraudulent, abusive, inconsistent, incomplete, misleading, or materially unsupported.

Where a refund request is connected to suspected fraud, rights abuse, chargeback behavior, identity concerns, manipulated traffic, false submissions, or policy evasion, UMW may apply its Anti-Fraud Policy, Terms & Conditions, Acceptable Use Policy, and any other applicable operational or contractual framework.

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8) Refund Processing

If UMW approves a refund, the refund will be issued to the original payment method unless otherwise required by law.

Processing times may vary depending on the payment processor, card network, banking institution, currency, and region. UMW is not responsible for processor or bank-side delays after the refund has been initiated.

UMW may deduct processor fees or non-recoverable transaction costs only where permitted by applicable law and by the commercial terms accepted by the customer.

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9) How to Request a Refund

To request a refund, the customer must contact UMW through its official support channel and provide, at minimum:

• full account name;
• billing email address;
• transaction date;
• transaction amount;
• payment reference or invoice reference, if available; and
• a clear explanation of the request.

UMW may request additional information reasonably necessary to evaluate eligibility.

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10) Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, users must contact UMW and allow a reasonable opportunity for review.

A chargeback or payment dispute initiated without prior contact may be treated as a policy violation and may result in account suspension, access restriction, billing blocks, evidence submission to processors, or other protective measures permitted by law and contract.

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11) Mandatory Consumer Rights

Nothing in this Policy limits any mandatory consumer protection rights that cannot lawfully be waived under applicable law.

Where mandatory law grants a broader refund or cancellation right, that mandatory law will prevail only to the extent required.

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12) Policy Updates

UMW may update this Refund Policy from time to time to reflect legal, operational, technical, product, or commercial changes. Updates become effective upon posting on the website together with a revised “Last Updated” date unless a different effective date is expressly stated.

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13) Governing Law and Jurisdiction

This Policy is governed by the laws of the Republic of Ecuador.

Any dispute relating to this Policy shall be resolved in the competent courts of Guayaquil, Ecuador, unless mandatory consumer rules require otherwise.

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14) Contact and Support

For refund-related questions or requests, please contact:

UMW Recordings Inc.
Email: hello@umwrecordingsinc.com
Phone: +593 96 801 6285
Address: Av. Francisco de Orellana, Guayaquil 090512, Ecuador

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